retroleds wrote:laptop wrote:Hi,
...I recommended "a guy in Poland" who talks a good game.. Person in Poland returned the band to the customer - "nicely" blued where they had obviously taken a grinder to it. And the fit was terrible - the band was absolutely ruined....
Hi there Ed,
found your old thread and couldn't resist to post a response.
As you mentioned yourself we all tend to screw some things up...we're only human beings.
But I still have many return customers who keep on coming and my website provides free hints on repairs.
I recall that bracelet being provided for narrowing and I believe I did it for free and the outcome was acceptable for a quick fix.
As long as the scope of work is not defined in detail as "please be gentle, this is the last bracelet of this type on the planet and it cost a million bucks" I will apply a quick fix and use a dremel and finish the edges with a jewelers file and rebrush to match.
You described the story as if the bracelet would be ruined, smashed in pieces, blued on the entire surface and disgusting to look at.
Nope, that's not what happened as I don't ruin things and pretend I did a great job.
The outcome was as ordered and simply might have not been up to customer's expectations especially if the expectations were not defined in detail "as factory finish".
Scope definition is subjective and should be defined in detail to prevent disappointments. Moreover I didn't get a claim back or any notice of any disappointment.
If that would be a Patek I would apply a manual process, charge a few hundred bucks (instead of doing it for free) but that was simply never requested.
Hope that clarifies the situation.
best regards
Piotr, the guy from Poland